Is this Raffles Shenzhen pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Raffles Shenzhen have a swimming pool?

Yes, this Raffles Shenzhen has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Raffles Shenzhen?

Best-rates for the Raffles Shenzhen starts from $345 per night with includes Bedding/Linens, Wellness Facilities, Restaurant, Kitchen, Business Services, Parking, Security/Safety, Bar, Air Conditioner, Guest Services, Breakfast, Child Friendly, Laundry, Balcony/Terrace, Wheelchair Accessible, Accessibility, Spa, Internet, Pool with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Raffles Shenzhen a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Raffles Shenzhen wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Raffles Shenzhen is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Raffles Shenzhen?

Based on the information reported by the owner or manager, the Raffles Shenzhen indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Raffles Shenzhen?

Based on the information reported by the owner or manager, details for the cancellation policy for the Raffles Shenzhen are as follows: <span class='color-primary cursor-pointer js-cancellation-policy' id='js-cancellation-policy'>Cancellation policy</span> Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Raffles Shenzhen | Hotel in Shenzhen

| 9.6 (39 Reviews) | 1 Bathroom

Hotel in Nanshan, Shenzhen

Luxury hotel with 3 restaurants connected to a shopping center in Shenzhen
3 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and 2 coffee shops/cafes are onsite.
Housekeeping is available on request.
Raffles Shenzhen offers 168 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers, slippers, and complimentary toiletries.

This Shenzhen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Wheelchair Accessible

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Guest Services

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Eco-friendly toiletries

Towels

Separate bathtub and shower

Bedroom

Blackout drapes/curtains

Free cribs/infant beds

Pillow-top mattress

Air conditioning

Pillow menu

Bed sheets

Rollaway/extra beds (surcharge)

Premium bedding

Down comforter

Slippers

Connecting rooms available

Turndown service

Recycling

Laptop-compatible safe

Water-efficient showers only

Bulk dispenser for toiletries

Free newspapers

In-room massage

Individually decorated

Free local calls

Iron/ironing board

Soundproofing

Phone

Eco-friendly cleaning products provided

Energy-saving switches

LED light bulbs

Desk

Breakfast

Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 298 for adults and CNY 149 for children

3 restaurants and 2 coffee shops

24-hour room service

1 bar

Minibar

Espresso maker

Free bottled water

Electric kettle

Parking

Electric car charging station on site

Free self parking on site

Accessibility

Wheelchair-accessible registration desk

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair accessible (may have limitations)

Wheelchair-accessible path to elevator

Elevator

Activities

Theme parks

Yoga classes

Indoor pool

Fitness center

Bicycle rentals

Full-service spa

Entertainment

LED TV

Premium channels

Satellite channels

General

Conference space (13455 square feet)

Free newspapers in lobby

Reception hall

Water dispenser

Front-desk safe

Lockers available

Elevator

English

Chinese (Mandarin)

Chinese (Cantonese)

Japanese

Comprehensive recycling policy

Couples dining

Local culture & ecosystem education

Smoke-free property

At least 80% lighting from LEDs

No plastic drinking straws

Biodegradable drinking straws

Humane treatment of captive wild animals

Vegan dining options

Biodegradable coffee stirrers

Romance packages available

Locally-owned & organized tours & activities

Local artist showcase

Vegetarian dining options

Comprehensive food waste policy

Reusable cups only

No plastic soda bottles

Reusable tableware only

Double-glazed windows

No plastic coffee stirrers

Guest Services

Free cribs/infant beds

Indoor pool

Soundproofed rooms

Rollaway/extra beds (surcharge)

Laundry facilities

Free grocery shopping service

Turndown service

Daily housekeeping

Concierge services

Dry cleaning service

Porter/bellhop

Change of towels (on request)

Multilingual staff

Luggage storage

Tour/ticket assistance

Change of bedsheets (on request)

Wedding services

24-hour front desk

Laundry facilities

Internet

Available in all rooms: Free WiFi and wired Internet

Available in some public areas: Free WiFi

Outdoors

Terrace

Spa

Spa open daily

Facials

Massages

Body treatments

Manicures and pedicures

Body scrubs

Couples treatment room(s)

Massage/treatment rooms

6 treatment rooms

Body wraps

Aromatherapy

Policies

Check-in

Check-in time starts at 3:00 pm express check-in available minimum check-in age: 18

Check-out

Check-out before noon express check-out available

Child Policy

Children are welcome. rollaway/extra beds are available for cny 466.0 per night. free cribs (infant beds)!

Payment Policy

Fee for buffet breakfast: approximately cny 298 for adults and cny 149 for children rollaway bed fee: cny 466.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of allsafe (accor hotels)

Reviews

TANIA MARCAL

Jun 22, 2025 05:14:44 PM

Review Score: 10

Summary: Impecable experience, modern design, wonderful staff. We had one of the best time during our days in Raffles Shenzen

See All Reviews

Room Arrangement

Room Info	Facilities
Metropolitan Studio Park View Room Size: 775 square feet m² 1 Double Bed	General Number of living rooms 0, Square feet - 775, Square meters - 72, Number of bedrooms - 0, Ping - 22, Park view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Premier Room, 1 King Bed, Sea View (and City View) Room Size: 775 square feet m² 1 King Bed	General Number of living rooms 0, Bathrobes, Square feet - 775, Square meters - 72, Number of bedrooms - 0, Ping - 22, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, City view, Number of bathrooms - 1
Premier King Sea View Room Size: 646 square feet m² 1 King Bed	General Square feet - 646, Number of living rooms 0, Bathrobes, Number of bedrooms - 0, Square meters - 60, Ping - 18, Sea view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Deluxe King Sea View Room Size: 646 square feet m² 1 King Bed	General Square feet - 646, Number of living rooms 0, Bathrobes, Number of bedrooms - 0, Square meters - 60, Ping - 18, Sea view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Raffles Suite Room Size: 1711 square feet m² 1 King Bed	General Number of living rooms 0, Bathrobes, Number of bedrooms - 0, Ping - 48, Square feet - 1711, Sea view, Square meters - 159, Separate sitting area, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Deluxe Twin Sea View Room Size: 646 square feet m² 2 Twin Beds	General Square feet - 646, Number of living rooms 0, Bathrobes, Number of bedrooms - 0, Square meters - 60, Ping - 18, Sea view, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Suite, Sea View Room Size: m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 1, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1
Suite, City View (Metropolitan) Room Size: 807 square feet m² 1 King Bed	General Square meters - 75, Number of living rooms 0, Bathrobes, Number of bedrooms - 0, Square feet - 807, Sea view, Ping - 23, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1
Deluxe Twin City View Room Size: 646 square feet m² 2 Twin Beds	General Square feet - 646, Number of living rooms 0, Bathrobes, Number of bedrooms - 0, Square meters - 60, Ping - 18, Extra bed count 1, Bed count minimum 2, City view, Bed count maximum 2
Metropolitan Studio Bay View Room Size: 775 square feet m² 1 King Bed	General Number of living rooms 0, Square feet - 775, Square meters - 72, Number of bedrooms - 0, Bay view, Ping - 22, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Ambassador Suite Room Size: 2809 square feet m² 1 King Bed	General Number of living rooms 0, Bathrobes, Square meters - 261, Square feet - 2809, Number of bedrooms - 0, Sea view, Separate sitting area, Ping - 79, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Deluxe King City View Room Size: 646 square feet m² 1 King Bed	General Square feet - 646, Number of living rooms 0, Bathrobes, Number of bedrooms - 0, Square meters - 60, Ping - 18, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, City view