SureStay Hotel by Best Western Ottawa | Hotel in Ottawa
Hotel
7.6
(561 Reviews) |
1 Bathroom
Available rates:
Hotel in Ottawa
Hotel in Ottawa with free breakfast and a 24-hour front desk A business center, a 24-hour front desk, and express check-out are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a front-desk safe. Weekly housekeeping is available. SureStay Hotel by Best Western Ottawa offers 52 air-conditioned accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.
Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include phones along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.
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Amenities
Air Conditioner
Parking
TV
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Toiletries
Guest Services
Breakfast
Child Friendly
Internet
Kitchen
Laundry
Policies
Check-in
Check-in start time: 3:00 pm; check-in end time: 2:00 am early check-in fee: usd 25.00 early check-in subject to availability minimum check-in age: 21
Check-out
Check-out before 11 am express check-out available late check-out fee: usd 25.00 late check-out subject to availability
Child Policy
Children are welcome. kids stay free! children 12 years old and younger stay free when using existing bedding. rollaway/extra beds are available for usd 12.0 per night. cribs (infant beds) are available for usd 5.0 per night.
Payment Policy
Pet fee: usd 25.00 per pet, per day service animals are exempt from fees early check-in fee: usd 25.00 (subject to availability) late check-out fee: usd 25.00 (subject to availability) crib (infant bed) fee: usd 5.0 per night rollaway bed fee: usd 12.0 per night administrative fee: usd 1.00 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
2 total (up to 80 lbs per pet) pets allowed for an extra charge of usd 25.00 per pet, per day service animals are welcome, and are exempt from fees specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash this property affirms that it follows the cleaning and disinfection practices of we care clean (best western)
Reviews
Brittany
Nov 9, 2025 02:31:11 AM
Review Score:
10
Summary: Room was very clean, love the waffle maker
See All Reviews
Reviews
Brittany
Nov 9, 2025 02:31:11 AM
Review Score:
10
Summary: Room was very clean, love the waffle maker
wiliam
Oct 28, 2025 04:19:11 AM
Review Score:
4
Summary: Pool was not available and had standing water. Bathroom floor needed cleaning. Shower curtain road was barely hanging on. A little more attention to room detail is needed. Ok place to stay overnight.
John
Oct 27, 2025 08:52:16 PM
Review Score:
4
Summary: TV - 1 channel only via remote. Manually changing chanels via cable box. Upon check-out, receptionist explained others having same problem........
Breakfast ? Should have been described as breakfast snack. Waffle, toast, yogurt or protein bars were only options. Very, very disappointing. <--simply due to this, next year I will stay elsewhere.
Bed ? Mattress with Link Spring/Helical Spring design is unacceptable - way outdated. Squeaky and much more comfortable designs are available today.
James
Oct 26, 2025 04:13:29 AM
Review Score:
6
Summary: Pool was out of order, room was dirty
Michael
Oct 8, 2025 04:49:01 AM
Review Score:
10
Summary: I was visiting family. My room was just fine. Had everything I needed.
Jackie
Jul 20, 2025 06:00:48 AM
Review Score:
4
Summary: The pool was not open or working (trip was in July) Bathroom light would routinely go off after being on for 45min. Air conditioner was not on when entering room (trip was during July). Had to wait for several minutes to check in.
Barbara
Jul 1, 2025 07:30:29 PM
Review Score:
6
Summary: We had trouble with the card entering the room every time, when we were ready to leave the card didn't work at all. Had to get 2 different people to help from the desk to get our door open. The room could of been swept better. I wouldn't stay here again, members of the family were in a different part of the hotel and it was better.
Gale
Jun 30, 2025 09:21:06 PM
Review Score:
4
Summary: I'll never stay here again. Card key barely worked, ice machine was not working, swimming pool was shut down.